Last Updated: 25th May 2018
Our policy outlines what we collect; how we use it and the safeguards we put in place to protect it. We have implemented a number of securities.
We have minimised the personal data we hold on you, therefore, we only ask for your email and name when registering for a digital subscription or requesting services. Payments are processed by a third party (for information on our processor's privacy policies, visit https://stripe.com/gb/privacy) and no payment or credit/debit card information is stored on Quest servers with exception of a payment ID number provided by Stripe.
How your information will be used
We may email you to advise on issues with payments or regarding renewal dates on subscriptions. Your email address will not be sold, exchanged or transferred to a third party (with exception of our payment processor for reasons of payment receipt confirmations) for any reason whatsoever. The email address we hold is stored on a secure system and may be held on our CRM system which is fully GDPR compliant.
Occasionally we would like to send you information about our own products and services by email. You have a right at any time to stop us from contacting you for marketing purposes by contacting us (see: 'How to contact us' at the end of this policy) or by unsubscribing from receiving future emails by using the unsubscribe button at the bottom of each email.
As a consumer you have rights over the data we hold on you and these are:
Access to your information and correction
You have a right to request a copy of the information that we hold on you. If you would like some or all of your personal information, please see the section at the end of this policy entitled 'How to contact us'.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We recognise that this is your personal data and therefore have an open and transparent process and will respond to any SAR requests promptly.
Below is a list of external data providers that we use and links to their privacy policies. The majority of providers cannot and do not collect personal data on you, we deal with them directly and 'cache' information for multiple users' visits to save resources.
Quest cannot be held responsible for the content of external sites, but we will strive to ensure the websites we link to are not malicious but cannot guarantee that they become infected. All the sections of our websites that deal with payments are 100% secure (as demonstrated by the padlock in your browser and use of HTTPS protocols), but whilst we aim to serve all our content in HTTPS, it may not be possible for all content.
The privacy policies that cover our pages/feeds on social media networking websites are available directly on the relevant network's platform. We have listed the policies of networks/platforms we use most, but is not exhaustive, and does not cover 'new' services that we may use.
Websites operated by Quest Media Network are as follows (correct as of May 2018). This policy also covers any sub-domains and mini-sites which may not be listed below and ANY content that is provided DIRECTLY by our network and servers:
How to contact us
Tameside Radio is the local community station for the residents of Tameside. Under the terms of our licence agreement with UK’s radio regulator Ofcom, we are required to keep a public file. This public file is intended to give you an understanding of our music, news and local content.
Our public file can be found here - https://www.wearetameside.co.uk/public-file/
The key commitments for Tameside Radio can be found on the Ofcom website, which forms part of this